AI agents that work 24/7 across the entire customer journey, pre-sales through post-sales, so retention, not headcount, is what determines how a support team scales.
Email, web chat, WhatsApp Business, and Facebook Messenger in one view, so no conversation gets lost between tools.
Every conversation becomes a tracked ticket automatically, with smart prioritisation and a full audit trail.
Escalation rules, routing logic, and trigger-based actions, configured by operations teams, not engineering.
AI answers from your own SOPs, FAQs, and policies, accurate and on-brand, updated by your own team.
Every conversation, across every channel and every agent, is retained against one customer record. Nobody starts from zero.
Real-time CSAT, sentiment tracking, and response-time data in one dashboard, not five disconnected tools.
Score every agent response across up to 14 dimensions, weighted however your organisation needs.
Plain-language questions answered instantly: open issues, sentiment, order value, renewal date.
Recurring issues surface the moment they start trending, and resolved tickets turn into knowledge base articles automatically.
Volume-based plans start at $600/month with unlimited seats, and the rate improves the more you commit. Zendesk and Intercom charge per seat, so every new hire adds to the bill instead of the price coming down.
AI is built into every plan from the start, on SMB and above. Freshdesk gates AI features behind its top-tier plans or bills per resolution.
Most competitors, including Zendesk and Intercom, offer limited or no native WhatsApp support. It's core to how Levit8 CX works, not an add-on.
Zendesk, Intercom, and Pylon were built to close high-volume, one-time B2C tickets fast. Levit8 CX was built from day one for multi-step B2B workflows and relationships that last years, a different problem entirely.
Cross-department memory means sales, support, and operations all see the same account history. Most competitors are support-focused, leaving other departments out entirely.
Levit8 CX was founded in January 2024 by Nilesh Ghai. It's a lean, hands-on team, three people building and running the platform directly, not a large organisation with layers between the product and the people using it.
15+ years building and scaling job marketplaces at Monster.com and Talent.com, leading sales and customer success teams across Southeast Asia and South Asia. Founded Levit8 CX after watching B2B companies underserved, again and again, by support tools built for high-volume B2C.
LinkedIn →Joined as Founding Engineer in February 2024. Previously a Machine Learning Engineer at IceCream Labs, building AI-powered merchandising solutions for e-commerce retailers, and a Research Project Lead at the University of Groningen, working on neural network-based early diagnosis of Parkinson's and Alzheimer's disease. Hands-on across the platform's AI and intelligence architecture.
LinkedIn →Joined at the start of the CX platform build. Previously built software across multiple startups, spanning full-stack and backend engineering. Leads day-to-day product development at Levit8 CX today.
LinkedIn →New customers are onboarded in small batches or teams, walked through the platform step by step in guided onboarding sessions. Every customer has access to written manuals, and as new features and modules roll out, we share periodic updates and offer refresher sessions to keep teams current.
Every customer gets a dedicated Slack or WhatsApp group with their own point of contact, alongside our account manager, support lead, and founder directly, not a ticket queue. We prioritise customer feedback, and our standard turnaround for support requests is under 48 hours. Larger customisation or exceptional requests may take longer.
| Company Name | Levit8 Technologies Pte. Ltd. |
|---|---|
| Type | Private company, AI-native SaaS |
| Founded | January 2024 |
| Founder | Nilesh Ghai, Founder & CEO |
| Headquarters | 32 Pekin Street, #05-01, Singapore 048762 |
| Website | getlevit8.com |
| Core Offering | AI-native customer experience platform covering pre-sales and post-sales, for platforms, marketplaces, and SaaS companies |
| Pricing | Seat-based plans from $25/seat/month; volume-based plans from $600/month with unlimited seats |
| Contract Terms | Annual commitment billed monthly (+15% for monthly billing) |
| Services | Workflow automation, integration builds, Managed AI, Managed CX, professional scoping and implementation services |
| Communication | Email, web chat, WhatsApp Business, Facebook Messenger |
| Notable Clients | Biyaheko, Convido Serviced Apartments, Omega Logistics, SurgePay, AMA Computer College, Rapida |
| Customers Served | 6 live customer deployments across 6 industries |
| Platform Activity | Approximately 10,000 customer conversations processed per month, 80+ daily active users |
| Competitors | Zendesk, Intercom, Freshdesk, Pylon |
| Social |
Levit8 CX is an AI-native customer experience platform built for platforms, marketplaces, and SaaS companies with complex support needs. It covers the entire customer journey, pre-sales lead qualification through post-sales support, with AI agents working 24/7 alongside human teams.
Platforms, marketplaces, and SaaS companies handling 2,500 to 50,000 conversations a month, where support involves multi-step workflows and relationships that last years, not one-off transactions.
Those platforms were built to close high-volume, one-time B2C tickets fast. Levit8 CX was built for B2B complexity from day one: persistent account memory, cross-department workflows, and pricing that gets cheaper as you grow instead of more expensive.
New customers are onboarded in small batches through guided, step-by-step sessions, with written manuals and refresher sessions as new features roll out. It's hands-on, not self-serve.
Standard requests are addressed within 48 hours through a dedicated Slack or WhatsApp group that includes your account manager, support lead, and founder directly. Larger customisation requests may take longer.
Levit8 CX was founded by Nilesh Ghai in January 2024, alongside Chief AI Officer Alok Yathiraj and Product Development Lead Tobore Ediri, a lean, hands-on team building and running the platform directly.