All plans include every feature. You pay more as your conversation volume grows — not as you hire more agents. Annual contracts with a monthly option.
Every plan gets the complete platform. You pay more for volume, not for access to better features.
Your own support agents can use Levit8 CX at no additional per-seat or per-conversation cost — unlimited agent access is included in every plan. You pay your flat monthly subscription plus conversation volume overages if you exceed your tier limit. That’s it.
If you want Levit8 to provide trained human agents to handle tickets on your behalf — alongside AI, for overflow, after-hours, or full outsource — that is available as the Managed CX add-on.
Managed CX is fully optional and custom-priced. Your subscription gives you the platform. Managed CX gives you the people.
Discuss Managed CXOne automation action = one step in a workflow: an API call, a knowledge base lookup, a routing decision, a notification sent, a conditional branch evaluated. Simple conversations use 1–2 actions. Complex multi-step B2B workflows use more. Most customers never hit the included limit.
| Plan | Included actions / month | Overage rate | Typical usage example |
|---|---|---|---|
| SMB | 15,000 | $4 per 1,000 | 2,500 tickets × avg 4 steps = 10,000 actions |
| Pro | 40,000 | $3.50 per 1,000 | 5,000 tickets × avg 6 steps = 30,000 actions |
| Growth | 100,000 | $3 per 1,000 | 7,500 tickets × avg 8 steps = 60,000 actions |
| Enterprise | Custom | Custom | Scoped to your workflow architecture |
Overage charges are only triggered when monthly usage exceeds the included allowance. A customer running a full shipment tracking workflow (API lookup → status check → conditional routing → notification → follow-up) at 5,000 tickets/month uses approximately 25,000 actions — comfortably inside the Pro limit with no overage.
All add-ons are optional and layered on top of your base subscription. You only buy what your operation actually needs.
Transform customer interactions into account-level intelligence. Understand the health, sentiment, and risk profile of every B2B customer relationship — not just individual tickets.
Send mass communications to customers across all connected channels. Service notifications, campaign announcements, status updates — at scale.
WhatsApp API pricing is set by Meta and billed directly to you at cost. Rates vary by country, message category, and Meta’s published rate card. Estimates above are indicative for the UAE/SEA region.
Levit8 manages the AI layer on your behalf. For teams with existing customer-facing staff who want AI expertise without hiring a specialist.
Full customer experience delivery. We provide the platform, the AI automation, and the human agent layer — you focus on the business, not the operation.
One-time fees for workflow design, integrations, and custom builds. Every project starts with a scoping session so there are no surprises.
Run Levit8 CX for 30 days on the plan that fits your volume. We agree on measurable outcomes upfront. If the platform doesn’t deliver, we refund. If it does, the pilot fee is credited toward your annual subscription.
No free tier. No indefinite trials. A real engagement with real outcomes — in 30 days.
A conversation is a single customer interaction thread from the moment a customer reaches out to when it is resolved or closed.
For email: the thread is counted as one conversation when it is marked as resolved, regardless of how many replies are exchanged within it.
For chat and WhatsApp: each session is counted as one conversation. A session may contain many messages, but it counts as one.
Channel cross-overs are counted separately. If a customer sends an email and later follows up on WhatsApp, those are two separate conversations — not one.
No. Your own agents can use Levit8 CX without any per-seat or per-agent charge — unlimited agent access is included in every plan. The only usage-based billing is conversation volume overages if you exceed your monthly tier limit, billed the following month at your tier’s overage rate.
If you want Levit8 to provide trained human agents to handle tickets on your behalf, that is available as the Managed CX add-on — optional, custom-priced, and entirely separate from platform access.
There is no hard cutoff. Conversations above your plan limit are handled normally and the platform continues operating without interruption.
Overage conversations are billed in the following month, on top of your regular subscription, at a per-conversation rate determined by your plan tier. You will see this as a separate line item on your next invoice.
We flag consistent overages proactively and discuss whether a plan upgrade makes sense for your volume. Persistent overages without upgrading are not permitted under contract terms — we will always raise this with you before it becomes an issue.
Prices shown by default are for annual contracts (billed monthly). Toggle to monthly billing to see the monthly contract rates, which are 15% higher. Annual contracts give you the best rate and are the default for all plans.
WhatsApp Business API messaging costs are set by Meta and passed through to you at actuals — we add no markup. The cost varies by country and message category (marketing, utility, or service). Service messages (when a customer messages you first) are free. Marketing messages cost approximately $0.016–$0.018 per message in the UAE/SEA region. Use the broadcast calculator above to estimate your costs before committing.
Yes. All add-ons are available on any paid plan. Account Intelligence, Customer Broadcasts, Managed AI, and Managed CX can each be added independently. Professional Services are available to all plan holders regardless of tier.
No. Professional Services are one-time project fees, not recurring. You pay per project. The only minimum is the $250 scoping session, which is credited toward your project cost if you proceed.