Everything you’re probably wondering.

Levit8 CX is an AI-native customer experience platform purpose-built for B2B companies. It combines AI automation with human judgment to handle customer conversations across email, web chat, WhatsApp, Facebook Messenger, and voice (coming soon) — covering both pre-sales and post-sales workflows.

B2B customer relationships are structurally different from B2C. The same customer comes back for years, each conversation can trigger multi-step workflows across teams and departments, and retention is how B2B businesses maximise lifetime value. Legacy CX platforms were designed for transactional B2C interactions — fast replies to one-off queries. Levit8 CX was built from the ground up for B2B complexity.

Traditional helpdesks manage and route tickets. Chatbots deflect simple queries. Levit8 CX goes beyond both by combining AI-led conversation handling, workflow automation across your internal systems, and deep integrations with your existing tools — across email, chat, and voice.

The result is fewer open tickets, faster resolutions, and better customer experiences — not just better ticket management. It is an omnichannel CX platform built to resolve conversations, not just track them.

Three main differences.

Pricing. Levit8 CX is priced by usage and outcomes, not by seat. Costs do not punish team growth.

Feature access. Every Levit8 CX plan includes the full feature set. Legacy tools gate the best capabilities behind enterprise tiers.

Implementation. Levit8 CX is built around your existing workflows through our Managed AI delivery model — instead of asking your team to adapt to the platform’s logic.

One customer migrated off a 30-seat Intercom deployment and is saving over $30,000 annually while gaining more capability.

In B2C, each customer interaction is largely self-contained. A consumer asks a question, gets an answer, and the relationship resets. Speed is the primary success metric.

In B2B, every conversation is part of a long-term commercial relationship where context from six months ago is directly relevant today. A single query — a booking change, a freight exception, a billing dispute — may require coordination across operations, finance, and account management before it is resolved. The customer is not anonymous; they are a revenue relationship that will compound over years if managed well and terminate if mishandled.

Legacy CX platforms were designed for B2C: high volume, transactional, ticket-close-speed as the KPI. When used for B2B, they lose context at handoff, do not understand multi-step workflows, and charge per seat regardless of how much value AI delivers. Levit8 CX was built for the B2B model from day one — persistent memory, structured workflows across teams, and pricing that improves as AI handles more.

All plans are priced on annual contracts. Monthly billing is available at a 15% premium.

SMB — $600/month (annual) · $690/month (monthly). Up to 2,500 conversations/month.

Pro — $1,125/month (annual) · $1,294/month (monthly). Up to 5,000 conversations/month.

Growth — $1,540/month (annual) · $1,771/month (monthly). Up to 7,500 conversations/month.

Enterprise — Custom pricing for 7,500+ conversations/month.

Every plan includes the full platform — every feature, every channel, every integration. There is no tier that unlocks hidden capabilities. Optional add-ons and third-party channel costs are separate line items.

A conversation is a single customer interaction thread from first contact to resolution.

Email: one thread counts as one conversation when it is marked resolved, regardless of how many replies it contains.

Chat and WhatsApp: each session is one conversation. A session may contain many messages but counts as one.

Cross-channel: if a customer emails you and later follows up on WhatsApp, those are two separate conversations — each is its own session or thread.

A conversation is AI-assisted when either of the following is true: the AI pulled data from an integration or knowledge base to generate a response, or the ticket was routed or triaged by AI — including intent detection, sentiment routing, or workflow triggering.

In B2B workflows, many conversations involve both AI and human steps. A conversation where AI handled triage and a human closed the ticket still counts as AI-assisted, because AI meaningfully contributed to the resolution. Only conversations handled entirely by your own agents without any AI involvement are counted purely as human-handled — they still count toward your monthly conversation volume but incur no additional fee.

The platform keeps working without interruption. Overage conversations are billed in the following month, on top of your regular subscription, at your tier’s per-conversation rate: $0.30/conversation on SMB, $0.25 on Pro, $0.22 on Growth. It appears as a separate line item on the next invoice.

We flag consistent overages proactively. When your overage charges regularly exceed the difference to the next tier, we will discuss an upgrade — but we never auto-upgrade your contract without your agreement.

No. Your own agents use Levit8 CX at no additional per-seat or per-conversation cost — unlimited agent access is included in the subscription. You pay your flat monthly plan. Conversation overages apply only if you exceed your monthly tier limit, billed in the following month at your tier’s overage rate.

If you want Levit8 to provide trained human agents to handle tickets on your behalf — for overflow, after-hours coverage, or full outsourced CX delivery — that is available as the Managed CX add-on. It is entirely optional and separately priced.

Account Intelligence — $8/account/month, 25-account minimum ($200/month floor). Builds a persistent intelligence layer per B2B customer account: interaction timeline, sentiment trends, escalation patterns, health indicators, and churn risk signals. Helps teams act before they lose a customer rather than after.

Customer Broadcasts — $149/month for up to 5,000 broadcast messages, $0.02 per message above that. Covers email broadcasts, WhatsApp announcements, service notifications, and campaign reporting. WhatsApp and SMS pass-through costs are billed at actuals from Meta/provider — no markup.

Managed AI — $499/month, 3-month minimum. Levit8 manages the AI layer on your behalf: knowledge base optimisation, AI tuning, workflow optimisation, prompt management, and monthly performance reviews. Suited to teams that want AI outcomes without an internal AI specialist.

Managed CX — Custom pricing, 6-month minimum engagement. Full customer experience delivery: the platform, AI automation, and human agent layer combined, managed as a service. Outcome-based pricing scoped to your volume, SLA requirements, and channel mix.

Professional Services are one-time project fees for implementation work — not recurring.

Workflow Design Standard — $999. Single-path workflow, no integration dependency: process mapping, configuration, testing, UAT, deployment and documentation.

Workflow Design Complex — $1,999. Multi-step, conditional logic, integration-dependent workflows (e.g. RFQ management, shipment tracking, billing workflows).

Integration Standard — $1,500. Documented REST API, one-directional (CRM, booking systems, billing platforms).

Integration Custom — from $2,500, scoped on request. Proprietary or legacy systems, ERP, shipping line APIs, bidirectional syncs.

Scoping session — $250, credited in full against your project cost. The right starting point if you are unsure which tier your project falls into.

For teams that are not ready to commit to an annual contract, we offer a 30-day paid pilot on the plan that fits your volume. Before the pilot starts, we agree on measurable outcomes: response time targets, resolution rates, or operational KPIs that matter to your business.

If the platform delivers against those outcomes, the pilot fee is credited toward your annual subscription. If it does not, we refund it. There is no free trial — pilots are paid and outcome-driven, which keeps both sides accountable. To discuss a pilot, book a demo.

Third-party channel costs — WhatsApp Business API (Meta), SMS (Twilio or equivalent), and voice providers — are passed through to you at cost. No markup, no platform margin. You see exactly what the provider charges, as separate line items on your invoice. The pricing page includes a WhatsApp broadcast cost calculator to help estimate these costs before committing.

Levit8 CX uses AI to understand customer intent, generate context-aware response drafts, trigger automated workflows, and pull live data from your internal systems — all in real time.

Responses are powered by your own knowledge base, FAQs, SOPs, and policies rather than generic scripts, which means every interaction reflects your business accurately. For queries that require human judgment, the AI escalates automatically with full conversation context already attached.

This is one of the most common concerns teams raise — and a valid one. Poor automation fails customers when responses lack context or empathy. Levit8 CX is built to avoid this by using AI to assist rather than replace human interaction.

AI handles the high-volume, repetitive side of CX. Humans handle conversations that require empathy, nuance, and relationship. Customers get fast responses when speed matters and human connection when it counts.

When the AI determines that a conversation needs a human — based on complexity, sentiment, escalation triggers, or specific workflow rules — it escalates with full conversation context already attached. The human agent picks up with the entire history, the customer record, and the AI’s suggested next steps already visible.

The customer experience never breaks at the transition — they do not have to repeat themselves, and the next message just continues the conversation.

Relationship memory is the persistent, cross-channel record of every interaction a customer has had with your business — across email, WhatsApp, chat, and voice — stored against a single account record and available in real time to both AI and human agents.

In B2B, this matters enormously. A customer who raised a freight exception three months ago and is now asking about a rate increase is not starting a new conversation — they are continuing a commercial relationship. Without memory, the AI treats them like a new contact. With memory, it knows the history, the sentiment trend, and the context that makes the right response possible.

The platform builds a live account intelligence record that includes: full interaction timeline across all channels and agents, AI-detected sentiment trend over time, escalation history and patterns, account health indicators derived from conversation behaviour, and relationship context that persists regardless of which agent handles the next interaction.

This means no agent ever starts a conversation cold — they walk in with the full relationship picture already loaded. And the AI uses that same context to respond more accurately and route more intelligently.

Churn risk signals are derived from behavioural patterns in the conversation record — declining response sentiment, increasing escalation frequency, unresolved tickets clustering around specific topics, and changes in engagement patterns that historically precede customer attrition.

Rather than waiting for a customer to churn and then conducting a post-mortem, the platform surfaces these signals while there is still time to act — allowing your account management or customer success team to intervene proactively. This feature is currently being rolled out and is available via the Account Intelligence add-on.

Yes. The memory layer is attached to the customer account, not to the agent or the channel. If a customer switches from email to WhatsApp, or if a new agent takes over an account, the full history is immediately available. There is no context reset at handoff — which is the single most common failure point in legacy CX platforms.

Yes. WhatsApp Business is a native channel in Levit8 CX, alongside email, web chat, and Facebook Messenger. This was a deliberate design priority because WhatsApp is a primary customer communication channel for many of our target customers across Asia.

Inbound WhatsApp messages flow into the same unified inbox as email and chat, with full conversation context preserved across channels.

Voice support — both inbound and outbound — is being ported to Levit8 CX from a sister platform where it is already proven in production. It is on the near-term roadmap and will be included in all plans when it ships.

Current channels covered are email (Gmail and Outlook), web chat, WhatsApp Business, and Facebook Messenger.

Email: Gmail, Outlook (native)

Messaging: WhatsApp Business, Facebook Messenger (native)

CRM: HubSpot, Salesforce, Zoho (API or Zapier)

Order & booking systems: Custom API integration for live status lookups

Automation layer: Zapier (5,000+ app connections)

In most cases, yes — and that is a deliberate position. Levit8 CX is a full-service B2B CX platform, not a layer you add on top of another tool. Running two CX platforms simultaneously creates data fragmentation, inconsistent customer context, and unnecessary cost. Migration is the better path for teams that want a genuinely AI-native experience, unrestricted feature access, and a platform built around B2B relationship complexity rather than B2C ticket volume.

The one exception is organisations where support is genuinely decentralised — different business units or locations operating independently, each with their own CX requirements. In those cases, individual teams can adopt Levit8 CX at the unit level without a group-wide migration.

For most teams migrating from Zendesk, Intercom, or Freshdesk, the switch is straightforward — we handle data migration, workflow rebuild, and team onboarding as part of the implementation process.

Most teams are live and handling real customer conversations within days, not weeks or months.

Through our Managed AI delivery model, we handle workflow design, custom integrations, testing, and deployment on your behalf — so your team does not need to assign internal engineering resource. Onboarding involves connecting your existing inboxes, channels, and internal tools. No long migration or rip-and-replace required.

Very little. Levit8 CX is designed for fast-growing teams that do not have large internal tech functions.

Through our Managed AI model, we handle workflow design, custom integrations, testing, and deployment — working closely with your team to ensure everything we build reflects how you actually operate. Day-to-day, the platform itself is no-code: operations and CX teams configure workflows, forms, and automations without engineering involvement.

The demo is a working session, not a sales pitch. We show Levit8 CX handling real conversation scenarios relevant to your business — across the channels you use and the workflows you care about.

We cover how AI and human collaboration works in practice, how Managed AI applies to your specific situation, and what deployment looks like for a team at your stage. Bring your real challenges — that is where the demo is most useful.

Customer conversation data is sensitive and we treat it accordingly. Levit8 CX is built with data privacy and security as a core requirement — including secure data handling across all integrated channels, controlled access by role, and compliance-conscious architecture.

Specific security documentation, data residency options, and detailed compliance information are available on request and covered in depth during the evaluation process.

You do. Your customer conversation data, knowledge base content, and operational data remain your property. We process and store it to deliver the service, with controls over how AI models access and learn from it — including the ability to opt out of any model training on your data.

Not currently. Levit8 CX does not yet hold the specific compliance certifications required by heavily regulated industries such as banking, insurance, and healthcare.

Our focus is on industries with recurring customer interactions and workflow-heavy support — primarily travel, logistics, B2B services, and B2B SaaS — where Levit8 CX delivers fast, measurable impact without regulatory overhead.

B2B companies where customer retention is the primary revenue lever — primarily B2B travel and hospitality, freight and logistics, B2B professional services, and B2B SaaS or fintech platforms.

The sweet spot is companies handling 2,500 to 50,000 customer conversations per month where each conversation is part of a long-term commercial relationship. If your business runs on recurring customers with high lifetime value, and your current CX setup was designed for one-off transactions, Levit8 CX was built for you.

The clearest signal is that your support volume is outgrowing your team’s capacity to handle it manually. Other strong signals:

You are managing a shared inbox with three or more agents handling overlapping queries across email and WhatsApp. You are answering the same questions repeatedly with no automated first-line response. Response times during peak hours regularly exceed four hours. You do not have a unified view of a customer’s history across channels.

If two or more of these are true, Levit8 CX is built for your stage.

This is one of the most common reasons teams come to us. Most CX platforms are built around their own logic and ask your team to adapt to it — which leads to poor adoption and workflows that feel forced.

Levit8 CX’s Managed AI model starts with your workflows, your tools, and your team’s daily reality — and builds AI around that. The goal is immediate adoption, because the platform feels like a natural extension of how your team already works rather than something new to learn.

Levit8 is built and operated in Asia, with current production deployments in the Philippines and a UK customer running operations from the Philippines. We are backed by Antler.

Our delivery model — including human agent support based in the Philippines and India — is structured for fast-growing teams across Asia, although the platform itself is used globally.