Trusted by teams at
LandsAirOnline
Every B2B conversation can trigger multi-step workflows across teams, approvals, and departments before it’s resolved. Legacy CX tools were built for fast, transactional B2C replies — not B2B complexity. Levit8 CX was built by B2B teams, for B2B teams — covering pre-sales and post-sales, designed to retain the customers that drive your growth.
Annualised savings for one customer after migrating from a 30-seat Intercom deployment.
LandsAirOnline
B2C CX is simple: fast replies to one-off transactions. B2B is fundamentally different — the same customer comes back for years, each conversation is part of a long-term commercial relationship, and resolving a ticket often means coordinating across teams, approvals, and systems. Platforms built for B2C speed create structural problems in B2B businesses.
Behind every query is an action — a booking change that needs ops approval, a freight exception that needs a carrier call, a billing dispute that needs finance. Legacy tools close the ticket before the work is done.
Email, WhatsApp, web chat, Messenger — every agent in a silo. No one knows what's been answered, what's pending, or what's falling through.
At 5,000+ conversations a month, manual handling becomes a structural cost on the business. More agents is just an expensive version of the same problem.
B2B revenue is won or lost in pre-sales conversations — RFQs, product questions, onboarding queries. Handling these manually or on generic tools creates friction that loses deals before they start.
Without structured tracking, there's no signal on response time, resolution rate, common issues, or sentiment. Most teams are flying blind.
Every escalation or channel switch resets the conversation. The experience degrades with every handoff — and customers feel it.
Most CX platforms were designed to manage B2C transactions — close tickets fast, move on. B2B conversations involve multi-step workflows, cross-team coordination, and relationships that span years. Levit8 CX was built for that reality. AI handles the structure, routing, and workflow execution. Your people handle the relationship and the judgment calls. Context never resets.
Built AI-native from the ground up for B2B workflows — not a B2C helpdesk with AI added later. Every capability built around the principle that B2B relationships are long-term, complex, and worth protecting.
Email, web chat, WhatsApp Business, Facebook Messenger — and voice (coming soon) — all in one view. No more tab switching. No more customer repetition.
Every inbound conversation becomes a tracked ticket automatically. Smart prioritisation, full audit trail, status visibility for the whole team.
Build multi-step automated workflows once and run them every time. Escalation rules, routing logic, trigger-based actions — configured by operations, not engineering.
Upload your SOPs, FAQs, and policies. AI responds from your specific documentation — accurate, consistent, on-brand. Updated by your team, not retrained.
Every conversation — across every channel, every agent, every team — is retained against a single persistent customer record. The platform builds a live picture of each relationship: account history, sentiment trends, escalation patterns, and health signals. Agents walk into every conversation knowing the full story. And when a customer’s behaviour starts signalling risk, the platform surfaces it before it becomes churn.
Real-time CSAT, AI sentiment flags on every message, response time tracking, agent performance, reputation intelligence from Google Reviews and Trustpilot.
Levit8 CX is built for B2B teams where customer retention is the primary revenue lever — where each conversation may trigger a cross-team workflow, and where the relationship is worth far more than any single transaction. If your customers come back for years, they deserve a platform built for that.
OTAs, B2B travel platforms, tour operators, travel management companies. High-complexity queries — multi-leg bookings, refunds, visa support, itinerary changes — at high recurring volume.
3PLs, freight forwarders, last-mile operators. High-frequency B2B queries on shipment status, exceptions, customs holds, documentation — where slow responses have direct commercial consequences.
SaaS platforms, payments, fintech, B2B service providers with recurring pre-sales and post-sales support. Outgrowing basic helpdesks. Investing in product, ready to invest in CX infrastructure.
Most teams fail with AI because the tech wasn’t built around how they actually work. We come in, understand your workflows, and build AI around them — not the other way around.
Your team stays. AI reduces their workload. We handle workflow design, integrations, testing, and deployment — so your team doesn’t need internal engineers to roll this out.
We provide the AI platform and a human agent layer working in your time zone — so you focus on the business, not the operation. AI when possible, humans when necessary.
Volume-based, not seat-based. Every plan includes the complete platform — no feature gating. Pay for conversations handled, not agents hired. Annual contracts with a monthly option.
Moving off shared inboxes onto real CX infrastructure for the first time.
Up to 5,000 tickets a month. Past the volume where AI compounds.
Higher throughput, deeper integrations, quarterly business review.
Zendesk, Intercom, Freshdesk — all built primarily for B2C: high volume, transactional, seat-based. B2B teams were an afterthought. Levit8 CX was built from the ground up for B2B: long-term relationships, complex multi-step workflows, and pricing that reflects how B2B businesses actually work.
Teams using Levit8 CX move faster, convert more, and retain better — without proportionally growing their support team.
A 30-minute working session — not a sales pitch. Bring your real B2B workflows: pre-sales enquiries, post-sales support, escalations, cross-team tickets. We’ll show you how AI and humans work together to deliver consistent, structured customer experiences that keep clients coming back.